Phoenix Productions, a non-profit community theater in Red Bank, NJ seeks a Box Office Manager to oversee the day to day operations of our ticketing department.
Phoenix Productions, founded in 1988, produces four mainstage shows per year at the historic Count Basie Center for the Arts as well as providing a successful arts education and outreach program. The organization is seeking to significantly expand its administrative functions, and is looking for the right individual to handle all aspects of Box Office operation, providing unsurpassed service in order to maximize guest satisfaction and revenue opportunities.
Duties & Responsibilities:
Maintain the highest level of guest service, managing and resolving in person and phone customer service issues, in a timely and professional manner.
Ensure that all associates are providing superior customer service to the consumer.
Interact positively and communicate effectively internally with ticketing staff, Managing Director, and Board of Trustees.
Interact positively and communicate effectively externally with season subscribers, venue representatives, and seasonal cast members.
Create a positive, goal-focused team environment within the Box Office.
Manage and delegate duties as needed to staff, assisting and supporting any job function as needed.
Administer ticketing initiatives including, but not limited to, presales, sponsorship programs, promotional offers, and VIP packages.
Create, complete, and manage accurate and timely reports, including daily ticket counts as needed.
Create, maintain, modify, and manage all ticketed events in a computerized environment utilizing our VBO ticketing system.
Manage and monitor communication between all critical parties to ensure accurate completion of ticket counts, event builds, inventory management, will call, guest list, and all other Box Office processes leading up to the actual events.
Reconciliation and accounting of all ticket sales for each event.
Responsible for daily balancing and reconciliation of all revenues collected from ticket sales and ancillary income.
Manage the process of filling internal order requests timely and accurately.
Inventory, maintain, and order all Box Office supplies and equipment as needed.
Organize department information for internal and external meetings as required.
Perform additional duties as required by the Managing Director.
Minimum five years Box Office / Ticketing experience required.
Knowledge of an electronic ticketing system preferred
Ability to provide leadership, engage in positive interaction with staff and guests, prioritize, organize, motivate staff, problem solve, delegate, follow-up, communicate and diffuse potentially volatile situations with tact.
Skill and working knowledge of computerized ticketing operations and software (Gmail, GSuite, Google Drive), guest relations & phone etiquette, long term and immediate decision making, verbal / written communication, accounting management procedures.
Ability to multi-task daily, be organized, detail oriented, self-driven, forecast issues and handle last minute projects to meet deadlines.
Ability to work flexible hours, including nights/ weekends for performances.
Please email resumes to: email@example.com